RETURNS OR EXCHANGES

Thank you for choosing cloudresthome.com. We are committed to providing you with high-quality bedding and an exceptional shopping experience. If you are not satisfied with your purchase, we offer the following refund policy to protect your rights.

1. Refund Request
   Application Time: If you are not satisfied with the product after receiving it, you can submit a refund request within 14 days of receipt.

Application Method: Please submit your refund request via our customer service email or online customer service, including your order number and the reason for the refund.

2. Refund Conditions
   Product Status: To ensure a smooth refund process, the product must be unused, in its original packaging, and all labels must be intact. Additionally, any customized or personalized products may not be eligible for a refund.

Quality Issues: If the product has quality defects or does not match the description, we will provide a full refund and cover the return shipping costs.

3. Refund Process
   Processing Time: After receiving your refund request, we will review it within 2-3 business days and inform you of the result.

Refund Method: After approval, the refund will be returned to your original payment account within 2 business days. Please note that the exact arrival time of your refund may be delayed depending on the bank or payment service provider.

4. Return Shipping Costs
   Responsibility: If the refund request is due to a quality issue, we will bear the return shipping costs; if the refund request is due to personal reasons (such as incorrect selection), the customer will be responsible for the return shipping costs.
5. Exclusions
   Inapplicable Situations: If the product has been used, damaged, or not kept in its original packaging, we will not be able to provide a refund service. Promotional items, discounted items, and special products may also be excluded from the refund policy; please check before purchasing for details.

We hope you are satisfied with our products, and we will do our best to process your refund request. If you have any questions or need further assistance, please feel free to contact the customer service team at cloudresthome.com. Thank you for your understanding and support!